GENERAL

As each print is individually handled by the artist, subtle variations in lines and colour may appear between them, and your computer monitor may not necessarily capture the exact copy of the finished product on our website, though any differences are likely unnoticeable. Frames and other accessories found on the product page are for display purposes only and are not included when the prints are sold and shipped.

SHIPPING

Estimated delivery

  • Netherlands: within a week
  • International: approximately 1 to 3 weeks

Cost

Shipping cost is separate and will be added to your total purchase.

Local Shipping: starts from €0.91 (excl 21% btw) for postcards | €3.18 (excl 21% btw) for other prints | FREE shipping for orders above €60.00

International Shipping: starts from €1.50 for postcards | €7.50 for other prints via PostNL stamp codes | FREE shipping for orders above €90.00

Shipping with track and trace is only available for non-stamp shipping method.

Free PICK UP by appointment via email or direct message @tianostudio on Instagram and Facebook. Location is near Grote Markt Haarlem Centrum.

For international orders, please understand that as sellers we are not responsible for any customs duty or tax charged by your government on imported goods into your country, if applicable.

Shipping costs can be viewed on the Checkout page after you select the ‘Country’ under the Billing details.

Packaging Format for BIG Colouring Posters

FOLDED poster and put in a sturdy carton envelope (21,5 x 27 x 0,5 cm outside dimension). The size is handy to bring with you on your travels.

ROLLED up poster and put in a tube packaging (6 cm diameter x 52 cm).

Packing Materials for Art Prints

We ship our prints sealed in an archival crystal bag to ensure its longevity and protect it against light scratches and moisture. We do not roll the art prints but instead use only rigid, flat boxing.

PAYMENT

All prices mentioned on our website are Netherlands 21% VAT inclusive.

We accept payment via credit card and iDeal using any currency.

COMMISSIONED ILLUSTRATION

Every commissioned illustration works has a set date, place/venue and quantity. Additional fee is required for further use.

Return

When for any reason you are not completely happy with your purchase, you can return the item unused and in original packaging within 14 days after delivery. Please send us an email so we will know when to expect the package. The shipping costs for the return of the package will be yours. We will issue a refund as soon as we have received your package. Please note the refund is not possible after the 14 day grace period expired.

Our website is www.tianostudio.com and we are part of

Balcony Studio Netherlands

Chamber of Commerce 61673587

VAT NL399462557B01

Need more information?

Feel free to drop us a line at any time if you have questions.

Our email address is hello [at] christinesantiano [dot] com